Frequently Asked Questions
How do I book visits and get set up? Visits are booked by getting in touch with us via telephone or email as provided. Once availability has been confirmed, we will set up a meet and greet where a Care Plan can be compiled. Your requirements are created within the booking system and the visits are scheduled accordingly.
Can I book visits at particular times? Our visits are organised by location and route, and as you can imagine many clients would like their pets fed at a similar time, so it is difficult to commit to set times. You can let us know your preferred visit time and we will try to accommodate it if we can. Visit times are normally daily between 06:00-10:00 and 16:00-21:00, unless you have requested an 'anytime' visit. These times may vary at peak periods such as bank holidays and over the festive season.
What do we do about keys and how do you access my property? A spare key can be collected at the initial meet and greet which we will keep safely locked away. At the conclusion of our care, keys can be posted through the door; however, we would not be able to get access to your property should you be delayed coming home. We can also arrange to drop the keys back when you've returned.
What happens if my pet is taken ill or there is an emergency? We will alert you of any emergencies. If we are unable to contact you then we will try your emergency contact. If your pet is taken ill then we will take them to your vet, or the out of hours vet, for veterinary care. Vet and emergency contact details are taken at the time of meet and greet.